Minority groups need more support in fragile post-pandemic businesses, says new research

New research uncovers feelings of anxiety, inequality and a lack of employee support

Raised feelings of anxiety, mounting pressure, and hesitancy to transition back to the workplace are leaving many employees from minority groups feeling that the work environment is not welcoming, supportive or positive.

This was the finding of new research on the impact of flexible work, demonstrating that mental health and minority groups are still being overlooked in a fragile post-pandemic business world.

The study by programmatic research technology company Lucid and market research and data consultancy Vitreous World surveyed more than 1,600 individuals from across the UK to analyse employee sentiment and the impact of flexible work directly resulting from the pandemic. The participants came from minority groups covering age, gender, sexuality, ethnicity, emotional mental health conditions, and more.

Key findings

More than half (57%) of respondents said they felt anxious about returning to the workplace, while one in four (26%) felt pressure from their employer to return to the workplace.

Sixty-nine per cent of employees surveyed feel their employers could have done more to ease the transition back to the workplace. At the same time, 65% of respondents felt that workplaces today are still not welcoming, inclusive, or positive spaces for all employees. 

The majority of those with a physical disability or a mental health condition think their workplace is not doing enough to support them.

“The findings from this research are a stark reminder to businesses of all sizes across the country that, despite feeling as if we are returning to business as usual, the current working environment is extremely delicate,” said Ben Hogg, MD EMEA and Asia, Lucid.

“UK businesses must do better to support the differing needs of the workforce, particularly as it relates to individuals across multiple diverse communities – we have really only just begun to scratch the surface in planning for an inclusive and welcoming workplace post-pandemic.”

Respondents with physical and mental health conditions also suggest their employers are not catering for the differing needs of the workforce. A third of respondents experience some form of disability, and 39% of them state that this would impact their ability to commute. In addition, 31% of respondents stated that they have some form of emotional or mental health condition, and of this, half believe this would have an impact on their mental health if working on-site.

Bex Grove, Associate Director at Vitreous World, commented: “What is unique within our findings, although unsurprising, is that there really is no ‘one-size-fits-all’ approach to improving the workplace in today’s post-pandemic business world.”

“What may seem inclusive and welcoming to some will not be considered so by others. Yet, if employers listen and react appropriately to all of their staff, they will be able to develop and implement policies and processes that address the needs of all employees. Thus ensuring a safe, positive, and equal environment. Simply put – today’s employers have a responsibility to care about their people and ensure everyone is on an equal footing.”

The research also asked respondents how employers could help ease the transition back to the workplace, which found that 33% would prefer a flexible, hybrid working approach rather than an immediate full-time return to the office, with 32% stating clearer communication on mask-wearing and social distancing policies would help, while an additional 32% would like their employer to provide clear policies on how they will manage situations like COVID-19 in the future, particularly with regards to policies on self-isolation and quarantining. 

In addition, respondents stated that employers should prioritise the following to make the workplace more inclusive:

  • 26% state allowing for flexible start and end times to the work day
  • 26% state recognising and rewarding employees for the performance equally
  • 19% state holding company-wide meetings to improve communications to all employees

“This research highlights the reality of employee sentiment in the wake of not just the global pandemic, but also the changing emotions we are seeing towards creating a more inclusive society as a whole,” said Graham Idehen, Director of Customer Success at Lucid and Co-Founder of CORe (Colour of Research – a nonprofit community of advocates that helps bring diversity and inclusivity to the market research industry).

“While there’s been more conversation on the topic, many businesses in the UK today are still simply paying lip service to initiatives that support diversity, inclusion, and the physical and mental wellbeing support of their employees – it’s time we change that across all businesses in all industry sectors.” 

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