How the metaverse will impact customer service
Interactions with consumers before, during and after purchases
social media
Social media can complicate LGBTQ+ employees’ work lives
The study reveals three strategies used by LGBTQIA+ employees
The importance of online content moderation for a diverse user base
A Q&A with Dex Hunter-Torricke at the Meta Oversight Board
Women in IT UK: What about inclusion in the Metaverse?
The Women in IT Summit UK 2022 explores whether true inclusion will ever be achieved with the advancement of life online
Hootsuite and Witness Change’s 1000 Dreams campaign is giving voice to refugees
Partnership brings powerful stories of refugees to light through photo-storytelling on social media
The key to effective, authentic and inclusive communications post the 2020 racial unrest
As customers become increasingly vocal about buying from values-driven businesses, firms must ensure their statements connect with their actions or they’ll risk being called out
Investment banker turned advocate for children with learning difficulties is awarded an OBE
Forbes-Nixon is improving educational and future career opportunities for neurodiverse children
Combatting bias is the key to building back better
Kelly Hart looks at the active steps to improve inclusion, reduce bias and combat the impact of that pandemic
Graduates get social media skills boost from industry leader
A London-based social media company is helping 100,000 university leavers and undergraduates develop the digital skills necessary to meet business demands following COVID-19
Diversity: building the social marketing team of the future
Hootsuite’s Eva Taylor on why diversity benefits all layers of an organisation — especially one grounded in creativity and data like social marketing.
