The global COVID-19 pandemic has shown it is more critical than ever for businesses to tackle the widespread challenge of “presenteeism” especially when the majority are working from home, according to new research from Instant Offices.
In the last decade, presenteeism – the act of working more hours than required – has tripled in the UK with more than four in five people observing it compared to just a quarter in 2010.
“As COVID-19 continues to spread globally, employers should be discouraging and tackling presenteeism amid Government warnings around social distancing, self-isolation and mental wellbeing,” says John Williams, Head of Marketing at Instant Offices.
Williams has been exploring the reality of presenteeism and what businesses can do to keep staff safe during a pandemic and found that previously, one in five people ignored their doctor’s advice to stay home when unwell. This despite studies indicating that doing so can not only reduce productivity by over 30% but cost a company £4,000 in lost business, on average per employee.
Nonetheless, UK workers displaying little-to-no cold/flu-like symptoms continue to go into work, despite warnings from the Government about doing so. For those who can work from home, many businesses still aren’t enforcing employees to do so.
A global issue
Previously defined as “showing up to work when one is ill” the concept of presenteeism has evolved to include a wide range of detrimental behaviours relating to how people work.
This includes employees who arrive early and stay late to show commitment, those who work during annual leave and those who respond to emails at all hours, mistaking an unhealthy attitude towards work as a strong work ethic, often to the detriment of their wellbeing.
Although those working from home are generally more productive than in an office, remote workers are, on average, working an extra 1.5 days a week, as they feel it is easier to finish a task as they don’t need to think about commuting.
What drives presenteeism?
Although figures from the ONS indicate, in the past 25 years, sickness absence has steadily decreased, the pressure to turn up at work at all costs has significantly increased presenteeism, which results in a toxic workplace culture in which no one wins.
A report on presenteeism by Employment Studies found some of the leading causes include:
Manager Behaviour – Due to a sense of responsibility, managers can also be presenteeism culprits, unknowingly putting pressure on employees to act the same way.
Concern for Colleagues – Studies show employees are likely to go to work ill to avoid a colleague dealing with an additional workload or pressure, especially in situations where there is no replacement.
Company Culture – Studies have found perfect attendance to be seen as a sign of commitment to a job, while taking time off sick is seen as a sign of underperformance, particularly in the private sector. A work ethic can be unknowingly perpetuated in an organisation by senior managers and long-time employees.
Job Stress – When it comes to stress and presenteeism, the correlation between the two is high, and employees who feel unsure about their job security are more likely to show up when ill.
Combating presenteeism during a pandemic
As with anything new and unknown, there is a level of uncertainty that comes with a pandemic. Keep an eye on the news, and reiterate decisions that could affect their job/ability to work as quickly as possible to reassure people.
Ensure employees know that they are able to work from home
Although it may not be possible for all roles and industries, companies, where staff can carry out tasks out of the office, should let employees know this is an option as soon as possible.
Encourage senior members to lead by example
By managing their absence and presence and encouraging a healthy work-life balance, line managers and senior members of staff can act as better role models for the organisation, inspiring their teams to do the same. Ensure employees are ‘online’ during working hours and encourage them to log off at the end of the day as normal.
Employees who adjust their working hours and environment are less likely to fall into the cycle of presenteeism. By offering options such as flexible working options or hours, employees can feel more in control and still maintain their work.